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Technical Writer

Each year, Datalex's award-winning software enables travel shopping requests worth billions of dollars for our customers all over the world.  Our customers are household brands such as Air China, Lufthansa, Aer Lingus, and JetBlue.

The Role

We are currently seeking an experienced Technical Writer.  Your background should include designing and developing end-user software documentation for both paper-based and online delivery.  Experience in creating e-learning courseware is a significant plus. 

The role will include working with project team members and subject matter experts to develop and deliver end-user documentation. The Technical Writer will manage content acquisition and documentation development from pre- to post-production. This person will be based in our Dublin office.

Key Responsibilities

  • Planning, organising, writing, editing, and maintaining product documentation to meet specific business objectives.
  • Analysing technical documentation and working with subject matter experts to produce high-quality customer-focused product documentation.
  • Consulting with business partners and stakeholders to perform documentation needs analysis and determine the proper approach to the design, development, and implementation of documentation content.
  • Overseeing the technical quality and content of product documentation projects.

 

Essential Skills and Experience

  • Bachelor's degree in Technical Communication, Instructional Design, or Adult Education or related field.
  • 2+ years’ experience in technical writing and the development of user-facing content for software products.
  • Proven track record of developing original and innovative documentation. 
  • Excellent written and verbal communication skills.
  • Ability to write concise and unambiguous English.
  • Strong attention to detail.  Excellent proof-reader.
  • Proficiency with Microsoft Office applications including Word and PowerPoint.
  • Ability to organise and manage multiple projects.
  • Valid Work Permit to work in Ireland

Desired Skills and Experience

  • Proficiency with developing documentation in Atlassian Confluence.
  • Industry experience: E-commerce and/or online travel retail. Airline a distinct advantage.
  • Experience in creating and editing graphics and images to support documentation content.
  • Proficiency with HTML5, Articulate Storyline, or other e-learning tools and applications a significant plus.
  • Proficiency with Adobe Photoshop, Adobe Illustrator, and/or GIMP.

 

About Datalex

Datalex is a market leader in digital commerce for travel retailers. The Datalex Commerce Platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Its customers include Aer Lingus, Air China, Air Malta, Air Transat, Copa Airlines, Hainan Group of Airlines, HP Enterprise Services, JetBlue Airways, Lufthansa Group, Philippine Airlines, SITA and STA Travel. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Datalex is a publicly listed company and is listed on the Irish Stock Exchange (ISE: DLE).

 

- No Agency Assistance Required -

 

 

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