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Programme Manager

Reporting to Head of Delivery, the successful candidate will represent Datalex as a market leading provider of Digital Commerce to its Customers and Partners.   

The Role

At Datalex, we live for the success of our customers which represent the world’s leading travel retailers.  Our customers recognize us for our world class products and talent and our commitment to partnership.  Working closely with our customers and Datalex Customer Success Managers, the Program manager is a key member of a regional Leadership Team and will support Project Managers in planning and delivering projects of a complex nature to agreed time, cost and quality standards within the company’s project methodology framework. You will be an excellent communicator, have strong customer orientation and be experienced in leading geographically dispersed cross functional project teams.

Our Programme Managers demonstrate enthusiasm, passion and energy in their commitment to excellence and success. It's imperative along with self-motivation that they have the ability to motivate their team. Excellent communication skills together with superior negotiation skills, honesty, openness and approachability are key for the role. We are looking for someone proactive who is comfortable owning and driving ownership.

Key Responsibilities

  • Working with our Customer success Directors (CSD) to deliver and manage revenue targets - owning the cost/revenue for the particular region
  • Producing programme plans to track milestones and manage changes to the plan.
  • Work with team and with CSD’s to create accurate Business cases, driving to successfully deliver on the BC’s
  • Effectively manage project management to deliver to agreed project plan and budget
  • Proactively manage change and scope creep with customers and other stakeholders
  • Drive Steering Group adherence
  • Reporting on weekly/monthly budget and resource utilization against targets
  • Reporting on weekly/monthly support issues/backlog
  • Support CSD’s in winning new business
  • Actively manage Risks & Issues, taking appropriate corrective action as required.
  • Line Manage a team of Project Managers, providing guidance, mentorship, coaching etc


Essential Skills & Experience

  • 5+ years in relevant Senior project or programme manager roles, leading complex software development deliveries
  • Advanced user of MS Project
  • Proven ability to operate within a multi-locational delivery team environment with both onsite and remote engagement
  • Excellent interpersonal skills, including the ability to represent the company in a client facing role
  • Ability to communicate and present to all levels of organization both internally and externally
  • Demonstrate leadership and strong influencing skills at all levels
  • Demonstrate strong commercial acumen
  • Strong analytical skills, demonstrated through previous work experience
  • Problem solver and decision maker
  • Strategic thinker encompassing the ‘customer is king’ ethos whilst ensuring Datalex objectives are always met
  • Possess a high degree of flexibility
  • Coaching, mentoring and advising employees and team members
  • Be autonomous and independent, ability to take initiative and work well under pressure.
  • Ability to maintain a ‘Big Picture’ orientation within detailed-orientated projects.
  • Available to travel 40 - 50% of the time


About Datalex

Datalex is a market leader in digital commerce for travel retailers. The Datalex Commerce Platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Its customers include Aer Lingus, Air China, Air Malta, Air Transat, Copa Airlines, Hainan Group of Airlines, HP Enterprise Services, JetBlue Airways, Lufthansa Group, Philippine Airlines, SITA and STA Travel. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Datalex is a publicly listed company and is listed on the Irish Stock Exchange (ISE: DLE).

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