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Customer Success Director

Reporting to Head of Customer Success, the successful candidate will represent Datalex as a market leading provider of Digital Commerce to its Customers and Partners.

Role Outline

At Datalex, we live for the success of our customers which represent the world’s leading travel retailers. Our customers recognize us for our world class products and talent and our commitment to partnership. With responsibility for both relationship and revenue, we are seeking a key account director that can build effective professional relations, represent our customer’s business priorities and liaise with all departments of Datalex to ensure optimum customer success.

This is an exciting role that offers the experience of working with global brands across multiple geographies with a high level of collaboration with all functions of a leading digital commerce organization.

 

The Role

  • Own the Business Development and Financial Performance of Multi-Million Dollar Accounts
  • Maximize lifetime value through higher product adoption with exceptional customer service and focus.
  • Drive new business growth through greater customer advocacy and reference-ability
  • Serve as a customer advocate in driving industry best practices and the evolution of the Datalex  Commerce Suite
  • Ensure effective monitoring of operations and risk
  • Be a Trusted Advisor to the Customer and contribute thought leadership and best practice.
  • Maintain senior level relationships across all functions of the business
  • Effectively articulate the customer’s current and future business priorities

Essential Experience/Skills

  • Minimum 5 years’ experience in business development or consulting with global technology led business.
  • Ability to influence through persuasion, negotiation, and consensus building
  • Ideally both pre- and post-sales experience
  • Strong empathy for customers AND a passion for digital commerce revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Project management skills - orientated, disciplined and organized
  • Proven ability to work in a fast-paced global environment
  • Detail oriented, able to prioritize efficiently and take initiative
  • Analytical and process-oriented mind-set
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

Desirable Experience

  • Experience in Technology Systems for Travel Industry

 

About Datalex

Datalex is a market leader in digital commerce for travel retailers. The Datalex Commerce Platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Its customers include Aer Lingus, Air China, Air Malta, Air Transat, Copa Airlines, Hainan Group of Airlines, HP Enterprise Services, JetBlue Airways, Lufthansa Group, Philippine Airlines, SITA, STA Travel, Virgin Atlantic and Virgin Australia. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Datalex is a publicly listed company and is listed on the Irish Stock Exchange (ISE: DLE).

 

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