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Business Analyst

The role

In this Business Analyst role, you will be working directly with the customer; this will involve regular travel to their offices to build relationships, lead workshops and agree on final solutions. You’ll be working as part of a larger architecture team who are located all over the globe. So teamwork is as important as the ability to drive solutions and work independently.

We have a core platform that you will use, together with your industry knowledge, to design solutions for our customers. The Travel Distribution Platform (TDP) includes a Mobile app, a REST interface, web services, travel industry standard interfaces, a corporate portal, a call center portal, our powerful business rules engine and an e-commerce platform. You’ll learn our customer’s business and figure out the best way to use our platform to meet, and exceed, their ever changing business goals.

 

Key Responsibilities

  • Provide consultancy services to our customers as they implement our product.
  • Utilize your industry knowledge to advice the customer on best practice.
  • Document requirements and solutions in a clear, professional manner.
  • Identify product enhancements required.
  • Take a leadership role within the implementation team to ensure that the correct solution is delivered to meet our customer goals.

 

Technical Skills / Knowledge/Experience:

  • Minimum 5 years’ experience as a Business Analyst
  • In addition, 7+ years travel industry experience
  • Experienced in leading workshops with external customers
  • Experience delivering high quality customer facing requirements and solution documentation

 

The person

  • You must have excellent presentation and communication skills and be comfortable taking the lead in discussions with customers and colleague
  • You will be able to quickly gain an understanding of the customer’s goals and work with them to turn these into requirements.
  • This is a global role and regular worldwide travel is guaranteed
  • You will rely on your experience and judgement to plan and accomplish goals
  • You have a really strong quality orientation and customer focus.
  • You are highly motivated to get involved and make a difference
  • You are a self-starter
  • You are passionate about the travel industry.

 

About Datalex

Datalex is a market leader in digital commerce for travel retailers. The Datalex Commerce Platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Its customers include Aer Lingus, Air China, Air Malta, Air Transat, Copa Airlines, Hainan Group of Airlines, HP Enterprise Services, JetBlue Airways, Lufthansa Group, Philippine Airlines, SITA, STA Travel, Virgin Atlantic and Virgin Australia. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Datalex is a publicly listed company and is listed on the Irish Stock Exchange (ISE: DLE).

 

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